At Sarahxsnoah, we are committed to delivering your order safely, efficiently, and on time. Our shipping and returns policy is designed to ensure transparency and peace of mind throughout your shopping experience.
1. Shipping Policy
We currently ship to a wide range of countries and regions. Orders are processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and courier information.
Our standard delivery time within the United States is typically 5–10 business days, while international orders may take 10–20 business days, depending on customs processing and local delivery conditions. We work closely with reputable courier services to guarantee timely and secure delivery.
For orders over $100, we proudly offer free standard shipping within the United States. Orders below this threshold may be subject to a standard delivery fee, which will be calculated and displayed during checkout.
Please ensure that your shipping information is correct when placing your order. Sarahxsnoah is not responsible for delays or losses caused by incorrect or incomplete addresses.
2. Order Tracking
Customers can track their orders via the link provided in the confirmation email. If you encounter any issues or your tracking information does not update within 5 business days, please contact our support team at connect@sarahxsnoah.com for immediate assistance.
3. Return Policy
We want you to love every purchase from Sarahxsnoah. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery. Items must be unworn, undamaged, and returned in their original packaging.
To initiate a return, please email connect@sarahxsnoah.com with your order number and reason for return. Once approved, we will provide return instructions and a shipping address. Customers are responsible for the return shipping cost unless the item received is defective or incorrect.
Refunds will be processed within 5–7 business days after the returned item is received and inspected. Refunds are issued to the original method of payment.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately. We will gladly arrange a replacement or full refund, including all shipping costs, to correct the issue.
5. Non-Returnable Items
Please note that certain products marked as final sale or customized orders cannot be returned or exchanged.
Our goal is to ensure that every customer enjoys a worry-free shopping experience. Sarahxsnoah stands behind every product we sell — your satisfaction is our priority.